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How does shipping work ?

 

Shipping charges are major damages to our hobby, we ourselves being hobbyists understand that. To overcome is major barrier we have tied up with two shipping companies, DTDC Courier and Express Parcel (India Post Pvt Ltd.). All our plants go through DTDC Red/Blue which ensures Live Plants reach you with 24 to 48 Hours, whereas all other dry goods are dispatched by Express Parcel which have the lowest shipping rates which we pass on to our esteemed customers. We have had 100% success rate with both the courier services and not received any complain.
 
What are the delivery charges?
We have worked out a cheaper alternative for our customers, we want to save as much possible on shipping. There are two types of charges, one Is for Live Aquatic Plants which reach you in 24 to 48 Hours, the other are dry goods. Charges are explained below:
 
All Products except Live Plants:
Upto           500 gm  - Rs 95/-
Additional   500 gm - Rs 29/-
 
Live Plants:
Upto           500 gm  - Rs 450/-
Additional  500 gm  - Rs 300/-
 
Here we work on 500 gm slots, for example if you buy goods between 1 gm upto 500 gm you will charged for upto 500 gm, and if you buy goods for 501 gm you will be charged between 501 gm to 1000 gm and so on.
 
By which courier do you ship ?
We are in partner with DTDC courier and Express Parcel.
 
How do you ship live plants ?
We ship live plants by DTDC BLUE/RED, this ensures that plants reach you within 24hours or 48 hours maximum.
 
How do you ship livestock like fishes/shrimps ?
We ship our live stock by train/plane.
 
Shipping by train:
We will dispatch the boxes via Raipur station to destination station. Depending on the destination the parcel will reach you at your station and you would have to collect the parcel from your station in “Incoming parcel” section. Charges for train are a flat Rs300 per box (Carton) inclusive of all.
 
Shipping by air:
We will dispatch the boxes via Raipur Airport to destination airport, kindly check your flight connectivity.Depending on the destination the parcel will reach you within 4-5 hours and you will have to present your valid ID in order to collect it from the airlines office. The transportation charges will as actual and you get an actual bill with your parcel.
 
What is the estimated delivery time?
Most of our products are dispatched the same day you place the order, hence estimated time for products to reach you is between 3-5 days (working days).
 
What do the different tags like "In Stock", "Available”, “Pre-order”, “Out of stock”mean?
'In Stock'
For items listed as "In Stock", means we have the item in stock and will ship the same business day (Orders before 5 pm) (reaches in usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.
 
'Pre-order' 
Such items are not in stock and only come on special request, usually it just take 3-4 days extra to reach you, as we will procure the product first for you and then make the dispatch on the same day.
 
'Out of Stock'
Currently, the item is not available for sale.
 
What if the shipping company has lost my parcel ?
Such a case is very rare, and if such situation arises you don t have to worry, we will contact out courier company which will issue us a lost parcel certificate within 2 working days with which we will file for a claim with our insurance department and you will be given full refund.
 
Does Aquascaping.in ship internationally?
For international shipping cost and delivery kindly mail to aquascapinghelp@gmail.com. We will accept PayPal.